SupportWire's mission is to make customer support feel human again — fast, simple, and yours.
As a first step toward that mission, SupportWire was built inside Skcript — the company behind it — after a decade of watching support tools get heavier, pricier, and less human every year. We were the customer. Solo founders replying at midnight. Small teams juggling three inboxes. Watching enterprise tools charge $300 a month for features we'd never touch. So we built the tool we wished existed.
When you install SupportWire, you'll be able to talk to your customers in more than 40 languages; route conversations across email, chat, and social from a single inbox; draft replies with AI at $0.49 per resolution (half of Fin's $0.99); and ship a widget that loads in under 100ms and looks like part of your product — not a bolt-on.
SupportWire's design and speed have made it one of the fastest-growing support tools in its category, almost entirely through word of mouth from operators who were tired of paying rent to their helpdesk. As a business, SupportWire charges honestly: per-seat at a fraction of Intercom, plus $0.49 per AI resolution. No contact limits that punish growth. We believe you should know exactly what you're paying for, so the bill is the same whether you help 100 customers or 10,000.
Thousands of teams use SupportWire to answer faster, hire smaller, and keep more of the customers they'd hate to lose. To learn more, pick a topic from the sections below — or just start free and see for yourself.
What's a SupportWire?
A support wire is the shortest possible line between a question and an answer. The name was coined in a midnight standup after the tenth time someone said, "we need a wire straight to support." Our play on the term reflects the company's mission: to be the fastest, quietest line between your product and the humans who depend on it.
Quick profile
- Founded
- January 2026, as part of Skcript (est. 2013)
- Headquarters
- Chennai (Madras). No remote.
- Built by
- Skcript, the company behind FeatureOS, Knol, and Grid1
- Funding
- Bootstrapped, profit-first.
- Pricing
- Honest per-seat. AI resolutions at $0.49 each (half of Fin's $0.99).
- Contact
- support@supportwire.app
OUR BELIEF
Being a leader means nothing if our customers aren't happy.
We're obsessed with adding value to our customers and building a great product that's so hard to refuse. That's what we show up for. Everything else is noise.