Intercom Pricing Calculator

Intercom's pricing looks simple until the bill arrives. Configure your team below and see what you'll actually pay.

Company size:

Configure Your Setup

Plan tier
3
500

$0.99 per resolution

0 of 3

$35/agent/month (free tier: 10 conversations/agent/month)

$99/month flat

What they show you

Base plan cost

$87

/ month

Per seat

$29

What you actually pay

True total cost

$582

/ month

Effective per seat

$194.00

Monthly Cost Breakdown

Essential plan (3 seats) $87
Fin AI (500 resolutions) $495
Copilot unlimited (0 agents) $0
Proactive Support Plus $0
Monthly total $582
Annual total $6,984

Why Intercom costs more than you think

"From $29/seat/month" is technically true. It's also kind of misleading. That's the floor on the cheapest plan with no AI features turned on - which isn't how anyone actually uses Intercom.

Turn on Fin AI and you're paying per resolution. Your bill goes up every time a customer gets helped automatically. That's backwards from what you'd expect. Copilot's included tier caps at 10 conversations per agent per month - a number your team will lap before the week's out. Proactive Support Plus? Another line item.

A 10-person team on Advanced, with realistic AI usage, lands somewhere between $2,000 and $3,000/month. The plan page implies $850. That gap is what this calculator is for.

Frequently asked questions

The listed price starts at $29/seat/month on the Essential plan (annual billing), but that's just the entry point. Most teams end up with a much bigger bill once Fin AI resolutions pile up at $0.99 each, Copilot unlimited kicks in at $35/agent/month, and add-ons like Proactive Support Plus land on top at $99/month. A 10-person team on Advanced with decent AI usage? Easily $1,500+/month. Sometimes a lot more.
Fin is Intercom's AI bot - it handles customer questions without a human stepping in. Every time it successfully closes a conversation, that's a 'resolution,' and it costs $0.99. Sounds small. But the cost scales directly with your support volume. 5,000 Fin resolutions a month is $4,950 extra - on top of whatever you're already paying for the base plan.
Copilot is the AI assistant that helps your agents write better replies faster. It's not free - you get 10 conversations per agent per month included on any plan, which sounds like something but isn't really. Active support agents burn through that in a day or two. After that it's $35/agent/month for unlimited. If AI-assisted responses are core to how your team works, that number stacks up fast.
The per-seat price is just the start. What usually catches teams off guard: Fin AI resolutions at $0.99 each (unbounded), Copilot unlimited at $35/agent/month, Proactive Support Plus at a flat $99/month, and the billing trap - if you didn't commit to annual, you're paying roughly 20% more per seat than what's shown on the pricing page. Most teams don't know all this until the first invoice lands.
This calculator shows annual billing rates - Intercom's cheaper option. Monthly billing costs about 20% more per seat. To put that in concrete terms: Essential goes from $29 to $39, Advanced from $65 to $99, Expert from $115 to $139 per seat per month. If you're on monthly and haven't switched, you're leaving real money on the table.
SupportWire doesn't charge per AI resolution or bolt on extra fees for features you'd expect to be included. Live chat, AI assistance, and your knowledge base in one price. That's it. No bill shock at month end because your support volume was higher than expected.

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