Alpha release
SupportWire alpha is live at FeatureOS with the core help widget, knowledge base, custom theming, and real-time chat. Here is what shipped in our first release.
SupportWire v0.0.1 is live. Help widget, knowledge base, theming, and real-time chat deployed inside FeatureOS.
- Inline widget opens without leaving the page
- Knowledge base search returns results as you type
- Articles render full Markdown: headings, code blocks, images, lists
- Direct links open articles without navigating a category tree
- Theming picks up your brand colors, corner radius, and widget position
- Widget reads the logged-in user context automatically
- Conversations start with the right customer attached