Inbox overhaul, AI assistant config, and iOS catches up
Resolved conversations tab, drag-to-reorder inbox, contact search, AI assistant settings, and full conversation management on iOS.
Resolved tab in the sidebar, configurable AI assistant, and full conversation management on iOS.
- Dedicated Resolved tab keeps closed threads out of the active inbox
- Drag to reorder sidebar items
- Command bar defaults to "All" scope with contact search built in
- Keyboard shortcuts moved to Option+1-5 to avoid browser conflicts
- AI assistant configurable per org: custom name, greeting, instructions, personality
- Toggle AI assistant on or off from settings
iOS
- AI assistant with streaming responses
- Knowledge store management and org settings
- Conversation assignment, resolution, and starring via swipe actions
- Widget auto-scrolls new messages and supports rich text