What does Intercom actually cost over a multi-year horizon? Compare honest per-seat + $0.49 AI resolutions against Intercom seats + Fin.
Configure projection
Year by year
Cost over time.
Side-by-side annual cost. SupportWire's per-seat base is a fraction of Intercom's, and AI is $0.49 per resolution — half of Fin's $0.99.
Switch and pocket the difference
$34,632 over 3 years.
Free migration. Conversation history transfers. Most teams switch in a day.
Frequently asked
TCO, in plain terms.
TCO is the full multi-year cost of using a tool, including subscription fees, usage-based add-ons, and discounts. For Intercom this means seats × per-seat price + Fin AI resolutions + Copilot, multiplied across years. SupportWire prices per seat too, but at roughly one-fifth of Intercom Advanced and with AI resolutions at half Fin's rate.
Monthly numbers underweight the cost of staying on an expensive per-seat tool as you hire. A team that doubles in 3 years sees Intercom roughly double. SupportWire scales the same way mechanically but at a fraction of the per-seat price, so the 3-year delta only widens.
Yes. Intercom totals on this page use the published annual seat rate (Essential $29, Advanced $85, Expert $132). Monthly billing on Essential is $39/seat, about 26% higher. Advanced and Expert are typically annual-only.
SupportWire offers free migration. Conversation history, contacts, macros, and team setup transfer over. Most teams complete a switch in under a day. See supportwire.app/switch.
Rates last verified 2026-04-27. The projection assumes constant team size and Fin volume across years; in reality both can grow, which makes the per-seat cost gap wider. Use the calculator with your expected end-state team size for a realistic ceiling.