Password resets, locked accounts, 2FA recovery, SSO problems.
email · chat
Password reset: first reply
Copy-paste email or chat reply for a forgotten password reset. Top-three ticket deflection target for an AI customer support agent.
Open →email · chat
Password reset: not received
Copy-paste email or chat reply for a missing password reset email. Common AI live chat deflection topic across SaaS customer support.
Open →email · chat
Account locked: too many attempts
Copy-paste email or chat reply for an account locked after failed login attempts. AI agent can handle most of these before a human picks up.
Open →2FA recovery: lost device
Copy-paste email template for a customer who lost their 2FA device and recovery codes, with identity-verification steps.
Open →SSO not working
Copy-paste email template for an enterprise SSO login failure, requesting IdP, error, and timestamp to debug.
Open →Email change: confirmation
Copy-paste email template for confirming a primary email change on the account with a verification link.
Open →Account deletion: confirmation
Copy-paste email template for a permanent account deletion request, confirming what gets erased and what is retained.
Open →Workspace ownership transfer
Copy-paste email template for transferring workspace ownership when the original admin leaves the company.
Open →Session expires too often
Copy-paste email template for a customer logged out repeatedly, diagnosing browser, cookie, and session policy causes. Common AI helpdesk article topic.
Open →Missing permissions / access
Copy-paste email template for a user who cannot see a feature because their admin has not granted the right role.
Open →Build a real macro library. Not a Google Doc.
SupportWire's macros learn from your replies. Variables auto-fill. AI suggests the right one.