Copy-paste email template for apologising when a feature a customer relied on was removed, with the reason and an alternative.
Hi {{first_name}},
We removed {{removed_feature}} on {{removal_date}}. I know you used it, sorry we made that change without a louder heads-up.
The closest replacement is {{alternative_feature}}, which gets you about {{coverage_percent}} of what {{removed_feature}} did. Not a perfect swap.
If you want to talk through what's missing, I'm here. We're tracking requests to bring parts of it back at {{feedback_url}}.
{{agent_name}}Related templates
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