Copy-paste first failed payment notice when a card declines on auto-renewal. Critical for small business subscription customer support.

Channels: email

Hi {{first_name}},

Heads up, your last payment for {{plan_name}} ({{amount}}) didn't go through. The card on file was {{decline_reason}}.

To keep your account active, update your payment method here: {{billing_url}}

We'll retry automatically in {{retry_window}}. No action needed if you've already updated it.

{{agent_name}}

Related templates

Macros that learn. Not a Notion doc.

SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.