Copy-paste email template for a customer disputing a charge amount, opening an investigation and committing to a timeline.
Hi {{first_name}},
I see the {{charge_amount}} charge on {{charge_date}} you flagged. Let me pull the breakdown.
Looking at it now, I'll have a full explanation (and a refund if it's our error) within {{investigation_window}} business hours.
If you'd rather pause your bank dispute window while I work this out, just confirm and I'll prioritise it.
{{agent_name}}Related templates
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