Acknowledgment, status updates, root cause, post-mortem follow-up.
email · chat
Bug report: acknowledgment
Copy-paste email or chat reply acknowledging a customer-reported bug. Pair with an AI agent that triages and tags before the human picks it up.
Open →Bug: cannot reproduce
Copy-paste email template for a reported bug your team cannot reproduce, asking for steps, screenshots, and environment details.
Open →Bug fix: shipped
Copy-paste email template for notifying the original reporter that the bug they flagged is now fixed and live in production.
Open →email · chat
Outage: acknowledgment
Copy-paste email or chat reply during an active outage, acknowledging the incident and pointing the customer to the status page.
Open →Outage: resolved
Copy-paste email template for confirming a service outage is fully resolved, with a cause summary and a credit gesture.
Open →Feature request: logged
Copy-paste email template for logging a customer feature request without overpromising a ship date.
Open →Data loss: investigation
Copy-paste email template for a P0 data-loss report, escalated to engineering with hourly status updates promised.
Open →Third-party integration broken
Copy-paste email template for a broken integration caused by an upstream provider change, with a workaround and ETA.
Open →Integration: restored
Copy-paste email template for a previously broken integration that is back online, asking the customer to re-test.
Open →Mobile app crash: info request
Copy-paste email template for a mobile app crash report. AI helpdesk candidate for collecting device, OS, and reproduction steps automatically.
Open →Build a real macro library. Not a Google Doc.
SupportWire's macros learn from your replies. Variables auto-fill. AI suggests the right one.