Resolution confirmations, satisfaction checks, polite closes, reopen invitations.
email · chat
Resolution confirmed: closing
Copy-paste email or chat reply confirming an issue is resolved and politely closing the customer support ticket.
Open →Three-day follow-up
Copy-paste email template for a three-day follow-up after resolution to make sure nothing came back.
Open →No response: closing
Copy-paste email template for closing a ticket that sat open with no customer reply, with a reopen invitation.
Open →CSAT survey request
Copy-paste email template sending a CSAT survey after resolution to measure customer satisfaction.
Open →CSAT follow-up: low score
Copy-paste email template following up on a low CSAT score to understand and recover the relationship.
Open →Reopen invitation
Copy-paste email template explicitly inviting a customer to reopen an old ticket if anything came back.
Open →Thanks for detailed report
Copy-paste email thanking a customer who sent a thorough bug report. Worth highlighting publicly to your customer support community.
Open →Account credit: gesture
Copy-paste email applying account credit as a goodwill gesture. Recover the relationship after rough customer service.
Open →Feedback implemented: thanks
Copy-paste email letting a customer know their feedback shipped as a real product change.
Open →Closure with summary
Copy-paste email template summarising the resolution of a long ticket thread before closing it cleanly.
Open →Partial resolution: tracking remainder
Copy-paste email template for a partial resolution where one piece is fixed and the remainder is tracked separately.
Open →Monthly pulse check
Copy-paste email for a proactive monthly check-in. Works for high-touch customer support and customer success teams alike.
Open →Quarterly business review: scheduling
Copy-paste email template scheduling a quarterly business review with an enterprise customer.
Open →Account rep transition
Copy-paste email template introducing a new account rep when the previous one leaves or rotates off.
Open →Reactivation: after pause
Copy-paste email template welcoming a customer back after they reactivate a previously paused account.
Open →Monthly usage report
Copy-paste email template sending a monthly usage and activity summary. Useful for AI helpdesk admins reviewing automation impact.
Open →Milestone celebration
Copy-paste email template celebrating when a customer hits a meaningful usage milestone on the platform.
Open →Thanks for review
Copy-paste email template thanking a customer for a positive public review. Brick-and-mortar and small business teams: this is your retention loop.
Open →Referral program invite
Copy-paste email inviting a happy customer into the referral program. Great for small business growth without ad spend.
Open →Account anniversary
Copy-paste email acknowledging a customer anniversary on the platform. Works equally well for small business and brick-and-mortar relationships.
Open →Build a real macro library. Not a Google Doc.
SupportWire's macros learn from your replies. Variables auto-fill. AI suggests the right one.