Copy-paste email template for a customer asking to speak to a manager, looping in the support manager directly.
Hi {{first_name}},
Looping in {{manager_name}}, support lead, you'll hear from them within {{manager_eta}}.
I've shared the full thread so you don't have to re-explain. They'll respond directly.
If anything urgent comes up before then, reply here and I'll keep it moving.
{{agent_name}}Related templates
Macros that learn. Not a Notion doc.
SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.