Copy-paste email template for a ticket blocked because the team needs the customer to do something on their end.
Hi {{first_name}},
Fully unblocked on our side, the next step is yours. Specifically:
{{customer_action_required}}
Once that's done, the rest takes about {{remaining_work_minutes}} minutes on our side.
Let me know if the action is unclear or you need help with it.
{{agent_name}}Related templates
Macros that learn. Not a Notion doc.
SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.