GDPR/SOC2 questions, DPA requests, breach notifications, sub-processor lists.
SOC 2 report request
Copy-paste email template responding to a customer requesting a SOC 2 Type II report under NDA.
Open →ISO 27001 certificate
Copy-paste email template responding to a customer requesting an ISO 27001 certificate.
Open →GDPR DPA: request
Copy-paste email template responding to a customer requesting a Data Processing Agreement under GDPR.
Open →Sub-processor list
Copy-paste email template responding to a customer requesting the current sub-processor list.
Open →Penetration test summary
Copy-paste email template responding to a customer requesting a penetration test summary report.
Open →Security incident notification
Copy-paste email template notifying a customer of a security incident affecting their account or data.
Open →Data residency: answered
Copy-paste email template answering a customer question about where their data is stored geographically.
Open →Data deletion request
Copy-paste email template confirming a permanent data deletion request under GDPR Article 17.
Open →Data export request (GDPR portability)
Copy-paste email template fulfilling a GDPR data portability export request from a customer.
Open →Vulnerability disclosure: acknowledgment
Copy-paste email template acknowledging a security researcher responsible vulnerability disclosure.
Open →SAML SSO configuration
Copy-paste email template helping a customer configure SAML SSO with their identity provider.
Open →SCIM provisioning setup
Copy-paste email template helping a customer enable SCIM for automated user provisioning.
Open →Audit log export
Copy-paste email template fulfilling a customer audit log export request for compliance review.
Open →Encryption details
Copy-paste email template answering a customer security team questions about encryption at rest and in transit.
Open →Enforce MFA across team
Copy-paste email template helping an admin enforce MFA across their entire team.
Open →HIPAA BAA request
Copy-paste email template responding to a healthcare customer requesting a Business Associate Agreement under HIPAA.
Open →PCI DSS scope question
Copy-paste email template answering a customer question about PCI DSS scope and which controls apply.
Open →Data retention policy
Copy-paste email template explaining the platform data retention periods to a customer.
Open →IP allowlist setup
Copy-paste email template helping a customer restrict access to their workspace by IP allowlist.
Open →Post-mortem shared
Copy-paste email template sharing a post-mortem with affected customers after a security or availability incident.
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