Copy-paste email, chat, or SMS reply for a where-is-my-order question. Highest-volume ticket deflection target for an AI chatbot or AI live chat widget.
Hi {{first_name}},
Order {{order_id}} is on the way via {{carrier_name}}. Currently {{current_status}}.
Tracking: {{tracking_url}}
Expected delivery: {{eta_date}}
Anything else?
{{agent_name}}Related templates
Macros that learn. Not a Notion doc.
SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.