Acknowledge, defer, decline gracefully, ship-followup.
Feature request: on roadmap
Copy-paste email template for a feature request that is already on the roadmap, sharing the rough quarter without overcommitting.
Open →Feature request: considering
Copy-paste email template acknowledging an interesting feature request the team is considering but has not committed to.
Open →Feature request: declined
Copy-paste email template declining a feature request that does not fit the product direction, with reasoning.
Open →Feature shipped: original requester
Copy-paste email template letting the original requester know their feature is now live in production.
Open →Feature request: clarify
Copy-paste email template asking the customer to clarify a vague feature request before the team can act on it.
Open →Feature request: vote on existing
Copy-paste email template for a feature already requested by other customers, pointing them to the public idea to vote.
Open →Build it via API
Copy-paste email template suggesting the customer build the requested feature themselves using the public API.
Open →Workaround via automation
Copy-paste email template offering a Zapier or Make automation workaround for a feature the product does not have natively.
Open →Beta invite for requested feature
Copy-paste email template inviting a customer into the private beta of the feature they just requested.
Open →Feature flag: enabled
Copy-paste email template confirming a feature flag is now enabled on the customer account for early access.
Open →Customer research call invite
Copy-paste email template inviting a feature requester to a customer research call to deepen the team understanding.
Open →Request bundled with another
Copy-paste email template explaining a feature request is bundled with a related one the team plans to ship together.
Open →Out of scope for product
Copy-paste email template for a feature request outside what the product is meant to do, with a graceful no.
Open →Priority: paid bump declined
Copy-paste email template gracefully declining a customer offer to pay for prioritisation of a feature.
Open →email · chat
Similar feature already exists
Copy-paste email or chat reply when the customer asks for something the product already has, pointing them to it.
Open →Feature being deprecated
Copy-paste email template for a feature request on something being deprecated, with the migration path.
Open →Thanks: internal team
Copy-paste email template thanking a customer who shared deep, useful product feedback the team will act on.
Open →Promoter: feature ask
Copy-paste email template asking a happy NPS promoter what would push them from a 9 to a 10.
Open →Customer advisory invite
Copy-paste email template inviting a power user into the customer advisory program.
Open →email · chat
Public roadmap pointer
Copy-paste email or chat reply pointing a customer to the public roadmap when they ask what is coming next.
Open →Build a real macro library. Not a Google Doc.
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