Copy-paste email or chat reply pointing a customer to the public roadmap when they ask what is coming next.
Hi {{first_name}},
Public roadmap: {{roadmap_url}}.
Three columns, Considering, In Progress, Recently Shipped. Vote and comment on anything that matters to you. Subscribe to specific items for shipping notifications.
If something's missing from the list, request it from {{request_url}} and I'll triage.
{{agent_name}}Related templates
Macros that learn. Not a Notion doc.
SupportWire's macro library lives next to the inbox. AI suggests the right one. Variables auto-fill from contact data.